FAQs | Transportation and Parking | Vanderbilt University

Whether you're a student, faculty member, staff, or visitor, these FAQs provide clear answers to common questions, ensuring you have a hassle-free parking experience on our campus. Explore the sections below to find answers to your questions, and feel free to reach out to us at parking@vanderbilt.edu if you need further assistance.

Getting a Permit

How can I purchase a permit?

Permits are available for purchase online via the Parking Account page, where you'll easily follow prompts for registration. Please note that you will pay the full price for your permit if you purchase the permit any time between the first and last day of the month.
What information do I need to provide?

You'll need to enter vehicle details such as state of tag, license plate number, color, make, model, and year, along with your home address, email address, and telephone number.
How can I verify my permit purchase?

Upon completion of your purchase, a confirmation email will be sent to your Vanderbilt email address. You can then review your permit purchase and associated vehicles in your Parking Account.
When can I start using my permit?

The permit is effective immediately upon purchase, allowing you to park in your permitted area right away (even if the effective date for the Annual permit is September 1).
What if I need a refund or a cancellation?

VU Parking Services does not issue refunds for parking permits. Please read our full policy here before making your purchase.
What if two people have both purchased virtual permits, but also share the same two vehicles?

In such cases, the LPR system may encounter difficulty recognizing vehicles linked to multiple virtual permit accounts. To prevent confusion, it is advised to list each vehicle exclusively under one virtual permit. If both vehicles possess valid virtual permits, there is no need to list the vehicle on another account. However, if you need to register a second vehicle temporarily with your virtual permit, you can do so by visiting the online parking portal.
What if I have two vehicles listed on my virtual permit and another person brings the second vehicle on campus while I am already on campus with the first vehicle?

In such a scenario, if two vehicles are on campus under one permit, the LPR technology will identify both vehicles as invalid, subjecting all vehicles under the same virtual permit to citation. However, an exception exists: two vehicles listed under the same virtual permit may be on campus simultaneously if the second vehicle has purchased hourly parking.

Getting a Virtual Permit

What are Virtual Permits?

Virtual Permits are a modern alternative to traditional parking decals or hang tags. They utilize your vehicle's license plate information to identify your parking authorization instead of physical permits.
How do I get a Virtual Permit?

To obtain a Virtual Permit, individuals must register their vehicle's license plate number into the parking software during the permit purchase process. The software will then generate a virtual permit assigned to that vehicle's license plate. You can purchase a virtual permit here.
How will my license plate information be used?

Your license plate information will be securely stored in our database and referenced solely for the purpose of verifying your Vanderbilt parking permit while on campus.
How long will my information be kept?

The license plate information you provide during the registration process will be retained permanently in our system, ensuring seamless and convenient parking management for you.
Can I park in any lot now that there are no hang tags or affixed decals?

No. All parking lot privileges remain the same and are based upon your permit type. Vehicles parking in areas on campus not associated with their virtual permit type will be subject to citation and/or towing.

Understanding License Plate Recognition (LPR)

What is License Plate Recognition?

License Plate Recognition (LPR) is a cutting-edge parking technology that utilizes cameras mounted on enforcement vehicles to scan and recognize license plates, eliminating the need for physical permits.
How does LPR work?

License Plate Recognition (LPR) technology operates by capturing the rear license plate of vehicles using cameras mounted on enforcement vehicles during patrol. Similar to a supermarket scanner, LPR reads your license plate and automatically references it against our database to verify if the vehicle has purchased a virtual permit for its location.
How does LPR make my life easier?
You no longer have to worry about:
- Displaying physical permits or transferring them between vehicles
- Dealing with lost or stolen permits, associated replacement fees, police reports, and administrative processing
- Remembering to display permits correctly, preventing issues like falling off rearview mirrors or improper display
- Contributing to environmental impact through reduced usage of paper, plastic, envelopes, and ink in permit production and distribution
What happens if my vehicle doesn't have a valid virtual permit or is linked to a different location?

If the license plate and vehicle information are not associated with a valid virtual permit or are linked to a permit for a different location than where the vehicle is parked, it will be subject to citation and/or towing.
Why does the University use LPR?
The implementation of License Plate Recognition (LPR) technology serves multiple purposes, benefiting both our university and our community:
- Parking Efficiency: LPR boosts parking management efficiency by automating permit verification, reducing congestion, and improving overall operations. It also makes it much quicker and hassle-free for our community to park correctly.
- Technological Advantages: LPR streamlines processes for users through virtual permits tied to license plates, enhancing accuracy and convenience.
- Environmental Sustainability: By eliminating physical permits, LPR significantly reduces paper and plastic waste, aligning with the university's commitment to environmental stewardship.

Understanding Daily Parking

Does Vanderbilt offer Daily Parking permits?

Yes, Vanderbilt University offers a Daily Parking program catering to both full and part-time faculty, staff, postdocs, and graduate and professional students.
What is Daily Parking?

Vanderbilt provides a Daily Parking program featuring four designated parking locations. Participants in this program pay for parking exclusively on the days they drive to campus. Access to the Daily Parking facilities and eligibility for sustainable commute incentives and programs are exclusive to Daily Parking participants.
Why is Vanderbilt offering a Daily Parking option?

Vanderbilt University offers a range of parking options tailored to suit the diverse needs of commuters traveling to campus. The Daily Parking option is designed to provide participants with flexibility, enabling them to make daily decisions regarding their mode of transportation to campus.
What is the Daily Parking rate?

For the 2024-25 academic year, Daily Parking rates are $4.25 per day at Terrace Place Garage and West Garage, and $6.00 per day at Sony Garage and Wesley Place Garage. Participants are only charged on the days they park on campus, with a single charge per day regardless of entries in multiple Daily Parking facilities.
Where are the Daily Parking facilities located?
Participants in the program can park in the following gated facilities: Terrace Place Garage, Wesley Place Garage, Sony Garage and West Garage. You will be able to park in any of the facilities and are not assigned to a specific one; if the facility you normally park in is full, please choose another one.
1. Terrace Place Garage
  - 2016 Terrace Place
  - Located next to the Baker Building and across from the University
    Counseling Center
  - Access the garage off Terrace Place at the west end of the facility
2. Wesley Place Garage
  - 1900 Scarritt Place
  - Located in the same building as the CVS on 21st Ave
  - Enter the second entrance (not the retail entrance) on the side of the
    building and proceed to the 2nd Floor of the garage to enter the Daily
    Parking gates
  - You may park in any non-reserved space (do not park in spaces with
    maroon reserved signs), typically starting on the 3rd Floor to the top
    of the garage.
3. Sony Garage
  - 1400 18th Ave S Upper
  - Level access is off 18th Ave. (across from The Commons)
  - Lower Level access is off 17th Ave. (please note that 17th Ave. is a
    one-way street)
4. 4. West Garage
  - 2400 Children’s Way
  - Access the garage off 25th Ave. and proceed up the parking ramp to the
    Daily Parking gate
What Daily Parking facilities are available in the Peabody neighborhood?

Sony Garage is the current Daily Parking facility available in the Peabody neighborhood.
Who is eligible to participate in the Daily Parking program?
Vanderbilt University faculty, staff, postdocs and graduate and professional students are all eligible for the Daily Parking program.
Please note the following:
- Adjunct faculty are not eligible unless on salaried payroll; when completing the application, please indicate you are Adjunct Faculty, and we will follow up with the Payroll team to confirm eligibility
- Undergraduate students are not eligible for the program
- Employees with payroll or benefits through Vanderbilt University Medical Center are also not eligible for the program
- If you are a VUMC employee, please discuss your parking options with VUMC Parking & Transportation Services
How do I apply for a Daily Parking permit?

Applications are accepted continuously, with those submitted by Wednesday noon granting access to the Daily Parking garages by week's end. You can learn more about Daily Parking permits and apply to get one here.
I’ve been accepted into the Daily Parking program. What do I need to do?
Congratulations on being accepted into the Daily Parking Program! This section provides essential information to guide you through the process and ensure a smooth experience. What you should do depends on your enrollment status.
1.Existing Daily Parking Program Participants

If you are already enrolled, you do not need to reapply. Unsure of your enrollment status? You can check if you are enrolled in the program here. If you find that you are already enrolled, please do review your account settings to ensure that your commute and vehicle information are still correct. Also, please make sure to review the Daily Parking webpage for program updates, including new parking rates and opportunities to earn sustainable commute incentives.
2.New Daily Parking Program Participants
If you’re new to the program, please follow the following steps to ensure you’re all set up and ready to go:
- Ensure you MoveVU Commute Hub account has your updated information by visiting vanderbilt.luum.com
  - Enter your profile settings by clicking on Settings on the left-hand side
  - Opt-in to receive trip log reminder emails by checking the box under Log Commute Reminders
  - Click on the Parking tab on the left-hand side and select Vehicle Registration at the top to register your vehicles
- Download the MoveVU Commute Hub Luum mobile app: Use it to quickly log sustainable commute trips and check parking garage capacity
- Have your Vanderbilt ID card ready: Tap your Vanderbilt ID card or mobile phone credentials at the card reader for the parking gate to open, and automatically log in your Commute Calendar
- Understand how you will be charged: You can park in any of the Daily Parking facilities and are only charged once per day (regardless of entries in multiple garages in one day)
- Consider opportunities for sustainable commutes: When you walk, bike, ride the bus or commuter rail, carpool or vanpool to campus, and log your sustainable commute before the end of the pay period, you will earn a $1.00 daily incentive up to $20 per month
- Sign up for carpool and vanpool interest lists: Increase the mile range to find more matches; the more people who sign up, the more options there are
- Park in the daily garages and log your trips daily: Please note that parking is first come/first served, and that the Commute Hub and Luum app provide real-time occupancy data for the Daily Parking garages to help your commute (if no space is available, you can exit in 10-minutes without being charged)
- If you’re no longer interested in the Daily Parking program: Please contact movevu@vanderbilt.edu to withdraw from the program (please note that you cannot have an annual permit and be enrolled in Daily Parking at the same time)
Please note that if you have an annual permit you will need to email parking@vanderbilt.edu prior to the first of the month to cancel your existing permit and to avoid being charged the monthly rate going forward.
How do I enter and exit the Daily Parking facilities?

To enter the Daily Parking facilities at Terrace Place, Wesley Place, Sony, and West garages, locate the Daily Parking gates. Simply tap your Vanderbilt ID card at the card reader. The reader will display a green light, the gate will open, and your parking event will be automatically logged in your Commute Calendar. Remember, you are charged upon entry. When exiting, be sure to tap your card again at the reader to end your parking event, even if the gates are already up.
What do I do if the gate arm isn’t raising and I am not able to get into the Daily Parking facility?
If you encounter an issue with a gate arm not raising at a Daily Parking facility, there could be several reasons behind it. Here are a few helpful steps:
- Ensure that you are enrolled in the Daily Parking program: Check your email for the enrollment notification from MoveVU and verify that you have set up your account in the MoveVU Commute Hub.
- If you are a postdoc trainee, graduate student, or professional student enrolled in the program, make sure you have sufficient funds loaded on your Commodore Cash account to cover parking charges.
- If you suspect a technical problem with the gates, please press the call button next to the card reader to contact a representative from Vanderbilt Public Safety. Additionally, you can reach out to Card Services at commodorecard@vanderbilt.edu for further assistance after parking.
What do I do if a Daily Parking facility is full?

The MoveVU Commute Hub and Luum app offer real-time occupancy data for the Daily Parking facilities, allowing you to check the capacity of each facility before starting your commute. If you find that a facility is at full capacity, consider parking at Terrace Place Garage, which typically has additional capacity, or try another Daily Parking facility.
How will Vanderbilt know that I parked daily?

When you tap your Vanderbilt ID card at the card reader, the reader will display a green light, allowing the gate to open and automatically logging your parking event in your MoveVU Commute Hub Commute Calendar. Charges are applied upon your entry tap. Remember to tap out as you exit to conclude your parking event, even if the gates are already up.
Am I allowed to park in the Daily Parking facilities overnight?

While we do not encourage overnight parking to ensure equitable access to the facilities, we understand that unforeseen circumstances may arise, leading to a vehicle being left overnight. In such cases, charges will apply for each day the vehicle is parked in the garage, except for Saturdays and Sundays. For example, if you tap in on a Monday and tap out on a Tuesday, you will be charged for two days. Similarly, if you enter on a Sunday and exit on a Wednesday, you will be charged for three days. Please remember to tap out when you exit to conclude your parking event, even if the gates are already up. If you forget to tap out, please email movevu@vanderbilt.edu so that we can manually end your parking event and reactivate your card.
Are there electric vehicle (EV) charging stations in the Daily Parking program?

The Terrace Place Garage features an EV charging station on the first floor exclusively available to Daily Parking program participants. Additionally, other EV charging stations are distributed across the campus. These stations require payment at a pay station for the parking space if you do not have an annual parking permit.
Do I need to own a vehicle to qualify for a Daily Parking permit?

No. Vehicle ownership is not a prerequisite for obtaining Daily Parking permits.
Am I eligible for sustainable commute incentives as a Daily Parking permit holder?

Yes. Daily parking permit holders are eligible for sustainable commute incentives by engaging in weekday carpool, vanpool, walk, bike, bus, or train commutes.
Do I need a parking permit on weekends?

All vehicles parked on campus must possess a valid virtual permit, regardless of the day of the week or where they park. However, visitors utilizing hourly paid parking in designated lots or garages are exempt from this requirement on weekends. The gate arms will be raised on the weekend (Saturday and Sunday), and participants in the program will not need to tap their ID cards to enter the garage.
How are my parking charges and commute incentives processed?

The way parking charges and commute incentives are processed depends on your community member type.
I am a postdoc trainee, graduate student or professional student. How do I load money onto my Commodore Cash account to pay for Daily Parking?

Visit https://get.cbord.com/vanderbilt to load funds onto your Commodore Cash account to pay for Daily Parking charges. The suggested amount per month is $60. You can use a credit/debit card to add funds, and graduate and professional students can also bill their Student Account through the GET app.
My access to park in the Daily Parking facilities was turned off because of inadequate funds on my Commodore Cash account. How do I get my parking access reinstated?

Please add more funds onto your Commodore Cash account and contact movevu@vanderbilt.edu so your parking access can be reinstated. Please note it may take up to 24 hours and longer on weekends for your Daily Parking access to be reinstated. You can use a credit/debit card to add funds to your Commodore Cash account, and students can also bill their Student Account through the GET app.
How is revenue from Daily Parking parking permits used?

Vanderbilt University is committed to ensuring equitable parking options for its community members while simultaneously addressing maintenance costs and aligning with market pricing. Revenue generated from parking charges plays a vital role in covering various expenses, including staffing, maintenance of parking lots and garages, operational costs, and shuttle services such as VandyRide. Factors such as surrounding market rates and inflation influence both parking supply and maintenance expenses, necessitating an annual reevaluation of parking fees. Additionally, a portion of the parking program's revenue contributes to funding program enhancements outlined in MoveVU, the university's strategic plan for mobility and transportation.
Can I let someone else use my Daily Parking parking permit?

Allowing another person to use your permit is discouraged, as you are liable for any citations issued to the registered permit. Please protect your account from potential penalties by refraining from sharing permits.
Can I switch from annual parking to Daily Parking?

Yes, annual permit holders have the flexibility to switch to the Daily Parking program at any time during the year. To initiate the switch, you must submit an application for Daily Parking by noon on Wednesday. This allows sufficient time for your application to be reviewed and processed, and for Daily Parking garage access to be granted starting at the end of that week.
It's important to ensure that Daily Parking access is confirmed before canceling your existing annual parking permit. To cancel your annual permit, please email parking@vanderbilt.edu prior to the first of the month to avoid being charged the monthly rate going forward.
How do I cancel my Daily Parking enrollment?

If you are no longer interested in the Daily Parking program, you can cancel anytime. All you need to do is click on the three dots next to your Parking Assignment in the MoveVU Commute Hub or Luum app, select Cancel, and follow the pop-up instructions.
As a reminder, if you park on campus, you are required to have a parking permit. Violations are subject to towing.
Does Vanderbilt offer Daily Parking permits for short term visitors?

Vanderbilt University provides pay-by-phone hourly paid parking in specific parking lots and garages throughout the campus to meet short-term parking needs. For further details, please visit our Parking Options page here.
Are daily hang tags still available?

No. Please be aware that as of December 31, 2022, the $5 daily hang tags previously available from Parking Services have been discontinued and will not be accepted. Refunds will not be issued for hang tags purchased prior to this date.

Parking Multiple and/or Temporary Vehicles

What do I do if I am driving a new/different vehicle, or own more than one vehicle?

If you find yourself driving a new or different vehicle, or if you own multiple vehicles, it’s easy to add them to your virtual permit.
Is it possible for two vehicles listed under the same virtual permit to be on campus simultaneously?

You are only allowed one vehicle on campus at a time under the same virtual permit. However, an exception applies: two vehicles listed under the same virtual permit may be on campus simultaneously if the second vehicle utilizes hourly paid parking.
How many vehicles can I register under the same virtual permit?

You’re permitted to register up to eight vehicles under the same virtual permit. After you have registered the maximum of eight vehicles, the system will no longer allow you to add more.
Does this include temporary loaner vehicles or rental cars?

Yes, it does. It is crucial to promptly contact Parking Services to deactivate vehicles from your account once your use of the temporary vehicle has concluded. Failure to remove the vehicle from your account may result in you being held responsible for any citations incurred on that vehicle.
Please be aware that upon request, rental car agencies can and do inform Parking Services of the individuals that have leased the rental vehicle in question.
How do I remove previous vehicles or update my parking account?

Please contact Parking Services 615-322-2554 or email parking@vanderbilt.edu.

Knowing Where to Park

Can I park in the dirt or grass?

No, parking is only permitted in areas that are designated and marked for parking.
Can I park in reserved areas?

Parking in reserved areas is only allowed if you have purchased the designated reserved virtual permit for that specific area.

Understanding and Managing Citations

When are citations written?

Regulations are enforced 7 days a week, 24 hours a day, meaning citations may be issued at any time.
How long do I have to pay?

Citations must be paid within 15 calendar days from the date they are issued, unless appealed.
What will happen if I do not pay my citation?

Failure to pay or appeal citations within 15 calendar days may result in the fee amount being sent to your student account if you are a student. Faculty or staff may be subject to collections. Vehicles with three or more unpaid citations are subject to towing.
What happens if my car is towed?

Towed vehicles are taken to the tow lot on campus until all citations are paid. An additional $125 tow fee will be added to your total fee, and the individual retrieving the vehicle will be responsible for this fee.
What causes my vehicle to be towed?

Three unpaid citations, as well as violations such as parking in a service area, fire lane, a reserved space, or a disability space without a valid disability placard, or creating a safety hazard by obstructing traffic, can result in towing.
If I receive a parking citation, can I let my parents, spouse, or friends communicate on my behalf with Parking & Transportation Services and University Officials?

According to confidentiality laws, only the student who has been issued the citation can communicate with Parking & Transportation Services and other University officials.
How do I appeal a parking citation?

Appeals can be completed online through the Manage Acct Tab and Appeal Citations section of the Vanderbilt Parking website. Once on the page, you can follow the prompts and submit your citation.
Please note that appeals must be submitted within 15 days of citation issuance. Each appeal will be reviewed by the Parking Appeals Committee to determine an appeal decision. All decisions of the Parking Citations Appeals Committee are final.

Updating and Managing License Plates

How can I verify that the license number on record is correct?

You can verify the accuracy of the license number by accessing your parking account. During the purchase process, you'll be prompted to select your vehicles for the permit by checking the appropriate boxes. Additionally, you can add a vehicle by selecting "Add Vehicles to Permit" at the bottom of the page. To confirm the registered or linked vehicles, navigate to the "Permits" section at the top of your parking account. Here, your permit details will be listed, including the permit type purchased and other vehicles linked to the permit.
What if I get a new vehicle or a new license plate?

In the event of acquiring a new vehicle or obtaining a new license plate, it is vital to ensure that your vehicle information is up-to-date to prevent any unnecessary citations. Please promptly update your license plate information by accessing the online parking portal. Furthermore, it’s important to remove any old or unused vehicles from your account. For assistance with updating your information or removing vehicles, please contact Parking Services at 615-322-2554 or email parking@vanderbilt.edu.
What if I have a brand new vehicle without a license plate?

If you have a brand new vehicle without a license plate, rest assured the LPR (License Plate Recognition) system is capable of recognizing such vehicles, even those without state-issued plates.
When registering your vehicle online, please enter the temporary paper license plate number provided. After receiving your DMV (Department of Motor Vehicles) -issued license plates, you must return to the online parking portal to update your information to avoid any potential citations. Should you encounter any difficulties adding the new vehicle, please contact Parking Services at (615) 322-2554 or email parking@vanderbilt.edu to remove the previously registered vehicle from your account.
What happens if I enter my license plate incorrectly?

Accurate entry of your vehicle information is crucial. Entering incorrect information may result in a citation. It's essential to double-check your details before submission. If you realize an error, please promptly contact Parking Services at (615) 322-2554 or email parking@vanderbilt.edu to update your information.
What if I have a personalized plate or a special character/symbol type plate?

If your license plate is personalized with less than seven characters or includes special characters such as a heart or star, omit the special character and enter the remaining number of characters on the plate.
Please note that all letter "O"s should be entered as zeros, in order to maintain accuracy in the database. Should you have a custom plate with the letter "O"s, please notify Parking Services (615) 322-2554.
Will I receive a citation if my license plate is dirty or if I have a decorative cover?

As long as your license plates are legally compliant for driving, our LPR system will be capable of reading them without issuing a citation.

Understanding Move VU

What is MoveVU?

MoveVU is Vanderbilt’s strategic transportation and mobility plan, an integral component of the broader FutureVU comprehensive campus planning initiative. Aligned with the guiding principles of FutureVU, MoveVU is dedicated to enhancing the campus environment, preserving its park-like character, fostering sustainability, and improving connectivity across the campus.
What is the purpose of MoveVU?

At its core, MoveVU is committed to diversifying transportation options, reducing the drive-alone rate to campus to support the university's carbon neutrality goals, prioritizing pedestrian and micromobility initiatives, and enhancing accessibility.
How do commuters benefit from MoveVU?

Our programs are designed to provide Vanderbilt commuters with choices beyond traditional driving and annual parking permits, offering greater flexibility to accommodate their dynamic lifestyles. By offering a range of transportation alternatives, MoveVU empowers commuters to make informed decisions about how they travel to and from campus each day.
What are the benefits of taking sustainable commute modes?
Opting for sustainable commute modes offers a range of advantages, including:
- Contributing to Vanderbilt's sustainability goals by reducing the frequency of driving to campus, thereby lowering carbon emissions from transportation and enhancing air quality
- Enhancing health and wellness by engaging in more active commutes, such as walking or biking, which can positively impact physical fitness and mental well-being
- Enjoying greater flexibility with transportation options beyond solely driving alone, empowering individuals to choose their preferred mode of travel to campus on a daily basis

Accessing The Move VU Commute Hub

What is the MoveVU Commute Hub?
The MoveVU Commute Hub, available via the website and Luum app, serves as a comprehensive tool to streamline your commute experience. Through the MoveVU Commute Hub, you can:
- Explore various commute options beyond driving alone
- Track and log your commute trips using the Commute Calendar feature
- Conveniently pay for Daily Parking
- Earn incentives and rewards for adopting sustainable commute practices
- Connect with fellow Vanderbilt commuters interested in carpooling or vanpooling
- Access the Guaranteed Ride Home program, providing assistance in emergencies or unforeseen circumstances
- Monitor the environmental impact of your sustainable commute choices through your monthly commute statement
The MoveVU Commute Hub plays a pivotal role in facilitating the transition to making daily decisions regarding your commute and supports the implementation of the Daily Parking option.
Do I have to use the MoveVU Commute Hub to use the Daily Parking facilities?

All participants in the Daily Parking program are required to create an account in the MoveVU Commute Hub at vanderbilt.luum.com. The MoveVU Commute Hub features a Commute Calendar where you must log your daily commute trips. Parking events will automatically be logged in your Commute Calendar when you tap your Vanderbilt ID Card at the Daily Parking facility card readers.
To earn the sustainable commute incentive, sustainable commute trips (such as walking, biking, bus, commuter rail, carpooling, and vanpooling) need to be manually logged. Similarly, telecommuting activities must also be manually logged. Your parking charges and commute incentives will be recorded in the MoveVU Commute Hub, allowing you to track your monthly charges and incentives.
Where can I find the Vehicle Registration feature in the MoveVU Commute Hub?

The Vehicle Registration feature can be found in the MoveVU Commute Hub by going to the Parking section on the left-hand side bar and selecting Vehicle Registration at the top of the page. Here, you can verify or enter your vehicle information; you may also register additional vehicles.
How do I appeal an incorrect parking charge on my Commute Calendar?

If you believe that a parking charge on your Commute Calendar is incorrect, you have the option to appeal it. Simply visit the vanderbilt.luum.com website, access your Commute Calendar, and locate the specific parking charge under your Pay Period Details section (found underneath the Commute Calendar). Next, click on the envelope/mail button situated to the right of the charge. This action will direct you to an email template where you can provide an explanation for appealing the charge.
Once you've submitted your appeal, the MoveVU team will review the details and follow up with you to reach a resolution. It's important to address any parking appeals before the end of your pay period.
How often should I log my commute trips?

It's important to log your commute trips daily to ensure accuracy and timeliness. Commute trips should be logged each day, as you will not be able to log trips after your pay period ends. Parking events will automatically be logged in your Commute Calendar when you tap your Vanderbilt ID card at the card reader in the Daily Parking facility.
If you use alternative modes of transportation such as walking, biking, transit, carpooling, or vanpooling, it's essential to log those trips daily to meet the deadline and maintain accuracy. Additionally, telecommuting activities must be manually logged.
To help you remember to log your trips, consider opting in to receive commute reminder emails. You can do this by checking the box under Log Commute Reminders in your Commute Settings on the MoveVU Commute Hub. This optional feature will send you reminders to log your commute trips before your pay period closes.
How do I log a carpool trip?

If you carpool with one or more individuals who are also members of the Vanderbilt University community, you can split the parking charge equally among the passengers. Typically, the driver of the vehicle will tap their Vanderbilt ID card at the card reader. To log the carpool trip and split the parking charge, the driver should access their Commute Calendar for that day and click the people icon located to the right of their parking charge in the upper right-hand corner of the page.
Subsequently, the driver can search for and tag the other passengers in the carpool for that day. Once the driver tags the passengers, their parking charge will be adjusted accordingly. Passengers in the carpool will receive a notification of the carpool tag, and their portion of the parking charge will be displayed. It's important to note that passengers have the option to decline the tag if they choose not to accept it. This mechanism helps prevent abuse of the system by individuals attempting to reduce their own parking charges unfairly.
My work address is not accurate in the MoveVU Commute Hub. Why can't I change this information?

Due to the extensive number of buildings on campus, it's not feasible to list every address in the system. Instead, campus zones are utilized to facilitate carpool and vanpool matching functions within the MoveVU Commute Hub. These campus zone designations (found on this map) help pinpoint commuters' arrival locations, particularly for individuals who may have multiple building locations on Vanderbilt's campus for learning, research, or work.
For students, campus zones are currently defaulted to Vanderbilt University. However, students will soon have the option to dynamically update their campus zone designation on a daily basis within YES. Any changes made in YES will be reflected in the MoveVU Commute Hub once a day. Students who do not select a specific campus zone will be assigned a default location of Vanderbilt University.
Please note that campus zones for faculty, staff, and postdocs are automatically assigned based on their work location in Oracle. Individuals seeking to change their work address in Oracle should reach out to their HCM specialist to discuss the possibility of making such changes.

Understanding Sustainable Commute Incentives

What is a sustainable commute?

Sustainable commutes encompass various modes of transportation, including walking, biking, carpooling, vanpooling, taking the bus, and commuting by rail or train. Essentially, any mode of commuting other than driving alone qualifies as a sustainable commute. These alternative modes help reduce your environmental impact by lowering vehicle emissions.
Commuters enrolled in Daily Parking have the opportunity to earn $1 per weekday for each logged sustainable commute. It's important to note that vehicle ownership is not a requirement for enrolling in Daily Parking or earning sustainable commute incentives.
What is a sustainable commute incentive?

A sustainable commute incentive is a reward offered to individuals enrolled in the Daily Parking program who opt for sustainable transportation modes when commuting to campus. Participants earn a $1.00 daily incentive each time they choose a sustainable commute, with a maximum potential reward of $20 per month based on a typical 20-day work month. Eligible sustainable commutes include walking, biking, transit (bus and commuter rail), carpooling, and vanpooling.
How do I record a sustainable commute in order to earn the incentive?

To earn sustainable commute incentives, you can log sustainable commutes for walking, biking, bus, commuter rail, carpool, and vanpool trips on weekdays. Please note that sustainable commute incentives cannot be earned on holidays and weekends, although it's encouraged to log those trips to maintain an accurate record of your commuting habits.
When you engage in a sustainable commute to campus, it's essential to log it in your Commute Calendar within the MoveVU Commute Hub. Most sustainable commute trips require manual logging. You can learn more about recording these trips by referring to the guidelines provided here.
Are motorcycles and motor scooters included in sustainable commute options?

If more than one person over the age of 16 is riding the motorcycle to campus, then the trip counts as a carpool trip. Riding a motorcycle by oneself is not an eligible sustainable commute option.
According to the EPA, current motorcycle engines pollute at a rate 90 times higher per mile than passenger cars or even a large sport utility vehicle. More information on this issue may be found through the EPA's Office of Transportation and Air Quality.
Can I earn a sustainable commute incentive on the weekend?

No. Sustainable commute incentives cannot be earned on holidays and weekends, but you are encouraged to log those trips to gain an accurate depiction of your commuting habits.
What can I do if I have an emergency and need to get home quickly when I took a sustainable commute option to campus?

Participants in the Daily Parking program have access to the 'Guaranteed Ride Home' program, which offers sustainable commuters a free Lyft ride home in case of an emergency or unforeseen circumstance. This program, available through the MoveVU Commute Hub, aims to provide eligible users with a safety net and the confidence to choose sustainable commute options, knowing they have access to a free ride home a certain number of times per year if needed. You can learn more about the program here.
Additionally, bus and train riders are encouraged to apply for WeGo's Emergency Ride Home program to ensure additional coverage in case of emergencies.

Benefiting from VandyRide

What is VandyRide?

VandyRide, previously known as VandyVans, is Vanderbilt University's nighttime student shuttle service managed by Vanderbilt University Public Safety.
What are the new shuttle routes?

VandyRide now offers two routes: the Gold Route, providing express service from the Peabody campus to the main campus, and the Black Route, which circulates campus in a clockwise direction.
Where are the shuttle stops located?

The Gold Route includes stops at Hank Ingram, Village at Vanderbilt, Blair, Highland Quad, and Sarratt/Rand. The Black Route stops at Hank Ingram, Village at Vanderbilt, Blair, Highland Quad, Blakemore House, 25th Avenue Garage, Sarratt/Rand, E. Bronson Ingram, and Central Library. Shuttle routes and stops can be found here.
Why were the shuttle stops consolidated?

Shuttle stops with minimal boarding and alighting activity were consolidated to enhance service efficiency and improve wait times. Monitoring of current shuttle stops will continue, with adjustments made as necessary.
Are there any amenities at the shuttle stops?

All VandyRide shuttle stops are clearly marked with signage. The university plans to install shuttle shelter stops at select locations to enhance the user experience, resembling the design of the shelter in place between Hank Ingram House and Murray House.
I heard that there is an app I can download that shows the shuttle routes and real-time arrival information. What is the app and where can I download it?

To access VandyRide information, students should download the VandySafe app from the Apple App Store or Google Play Store.
What are the hours of operation for the shuttle service?

VandyRide operates a limited service from 6 p.m. to 1 a.m. 7 days a week.
Can I use VandyRide as a member of faculty or staff?

While primarily designed for student use, VandyRide is available to all members of the campus community seeking safe nighttime transportation across campus.
Why was the name changed from VandyVans to VandyRide?

Originally called VandyVans when vans were the primary mode of transportation, the name change to VandyRide better reflects the current use of shuttles for the service, providing a more accurate description.

Understanding Ridehail Pick-Up and Drop-Off Areas

What is ridehail?

Ridehailing services utilize online-enabled platforms to connect passengers with local drivers who use their personal vehicles. Examples of ridehailing services include Uber and Lyft.
I heard that the university created designated ridehail pick-up and drop-off areas on campus. Where are they located?

There are now eight designated ridehail pick-up and drop-off areas on campus. The locations include E. Bronson Ingram Circle, Sarratt Student Center/Rand Hall, Kensington Place outside of the Kensington Garage, the Engineering and Science Building, lot 24 near the Lewis House, Blakemore House, Crawford House, and Hank Ingram House. These locations are marked with signage and can be selected within the Uber and Lyft mobile apps.
Why did the university create designated ridehail pick-up and drop-off areas on campus?

The university established dedicated ridehail pick-up and drop-off locations on campus in response to student requests to enhance safety measures during the ridehail process. Vanderbilt University Public Safety (VUPD) conducted research on best practices from peer institutions and participated in educational webinars, such as the #WhatsMyName campaign, to improve ridehail safety and awareness.
How were the ridehail pick-up and drop-off locations chosen?

The pilot locations were selected across campus based on existing ridehail activity and situated in well-lit areas that can be easily monitored by cameras and Vanderbilt University Public Safety patrols. These locations were designated as safe areas for students and others to utilize ridehail services.
How do I find a pick-up and drop-off location in the ridehail apps?

The location pins have been added as a dropdown menu in both the Uber and Lyft apps. Additionally, users can input an address or pin location directly within each app.
Will more areas on campus be designated for ridehail in the future?

The initial phase of pick-up and drop-off locations will be monitored, and adjustments or new locations will be considered based on data and feedback from the community.
Does Vanderbilt provide any tips or guidelines on how to stay safe while using ridehail services?

Vanderbilt University Public Safety recommends that riders adhere to safety guidelines when using ridehail services.
Where can I learn more about Ridehail?

You can learn more about ridehail safety and other useful information here.

The Vanderbilt Walk and Roll Loop

What is the Walk and Roll Loop?

The Walk and Roll Loop, proposed as part of the FutureVU planning process following a recommendation from the Vanderbilt Student Government in 2017, is envisioned as a wide and comfortable loop encircling campus. Its purpose is to promote active transportation and recreation while better connecting the Vanderbilt campus with the surrounding city.
Why is Vanderbilt creating the Walk and Roll Loop?

Vanderbilt is developing the Walk and Roll Loop to enhance mobility experiences for both the university and the surrounding community. It aims to establish the campus perimeter as a prominent gateway and promote a multimodal culture, encouraging walking, biking, rolling, and experiencing the campus at a human scale.
I have heard about the FutureVU greenway. Is the Walk and Roll Loop a part of the greenway?

Originally conceived as part of the FutureVU land use process, the Greenway network includes primary and secondary paths along with the Walk and Roll Loop. While the greenway was initially planned as a north/south, east/west network, it has expanded to encompass various paths, forming a comprehensive mobility system.
How long will it take to complete construction of the Walk and Roll Loop?

The initial phase of the Walk and Roll Loop, beginning in front of E. Bronson Ingram College and Warren & Moore Colleges and ending near the 21st Avenue and Terrace Place crosswalk, is expected to be completed this spring. This phase involves widening sidewalks, planting additional trees, and installing seating, lighting, and signage. The overall construction of the loop will be a multi-year project, with a planning study underway to determine the timeline for future installments.
Where can I learn more?

For further information about the Walk and Roll Loop and the Greenway network outlined in FutureVU, including updates on design, construction progress, and upcoming milestones, visit The Greenway Network page.

Parking at Vanderbilt University: Frequently Asked Questions