Wellness Programs
Wellness Programs for Faculty, Staff, Postdocs
If you have questions about wellness programs, please email Wellbeing@vanderbilt.edu
MENTAL HEALTH SERVICES
Lyra Health provides EAP and mental health services to Vanderbilt faculty, staff, postdocs and their families (including spouse and children ages 2 and older). Vanderbilt faculty, staff, postdocs and their families are eligible to receive 12 sessions, per household member each year, at no cost to employee.
Sign up today at https://vanderbilt.lyrahealth.com/ or call 877-804-2856
If you are currently having a life or death emergency, please call 911.
If you need to reach a Lyra specialist quickly, Lyra offers 24/7 concierge navigation support. Call 877-804-2856 for assistance.
Please see the FAQs below if you have additional questions about Lyra.
Check out this informational video on Lyra
Lyra offers on-demand courses and small group peer discussions that promote social learning and community. Log in or sign up at Lyra.com to view your favorite on-demand courses or to RSVP for an event.
Find answers to the most asked questions about Lyra
Lyra
Lyra services will be available for Vanderbilt University’s faculty, staff and postdocs. All benefits–eligible Vanderbilt employees and their dependents, ages 2
and older, have access to 12, no–cost sessions.
Lyra offers 24/7 concierge navigation support. Call 877-804-2856 for assistance.
To schedule an appointment with a therapist, visit Vanderbilt.lyrahealth.com. You can also call 877-804-2856 for assistance 24/7/365.
Your therapist will have to be in the Lyra network. To see if your therapist is in the network, call 877-804-2856.
If your provider is in the Lyra network, you can continue to see them and pay the in-network cost.
If your provider is not in the Lyra network, you can see them and you will have to pay the out-of-network costs.
Lyra has providers that speak over 60 languages.
Lyra asks for your personal email address in case you leave Vanderbilt and you need your documents forwarded to another provider. Some members feel more comfortable having mental health information shared via their personal email. It is up to the individual if they would like to use their Vanderbilt or personal email address.
WELLNESS platform
Virgin Pulse—the company that powers Vanderbilt University’s wellbeing program—is becoming Personify Health on January 1st, 2025.
What does this mean for you?
- Seamless transition: Your programs, account history and all the features you love will continue to be available. Your points, as well as your PulseCash, will be automatically transferred to your new Personify Health account.
- Vibrant new look and feel. The Virgin Pulse logo, colors and fonts will be replaced with the fun new Personify Health brand.
- Same username and password: Starting December 9, your Virgin Pulse sign-in link will redirect to a new Personify Health web address. You’ll be asked to sign back in on the web and on your app using the same username and password you have now.
- New mobile app logo: Starting December 16, the app name will change to Personify Health and the icon will change to our new brand mark, Percy.
TIP: Enable biometric sign-in on the mobile app for increased security and quick access to your account and bookmark the new website once you’re redirected! To enable biometric sign-in:
- Open your Virgin Pulse mobile app, and tap on More
- Go into Settings
- Locate Biometric-Sign in and toggle it On
What is Virgin Pulse?
Vanderbilt’s faculty, staff and postdocs have access to a wellness platform provided by Virgin Pulse. This platform encourages behavioral change through completing a Health Risk Assessment and participating in fun team challenges with family and friends.
Key aspects of the platform include:
- Easy to set up; simple to use. In minutes, individuals can set up an account, choose preferences, and start exploring health topics that interest them.
- Take it with you wherever you go. With the Virgin Pulse app, individuals will have 24/7 access on their phone, device or desktop.
- Track automatically. Individuals get credit for the activities they’re already doing. Sync a fitness app or device (optional) to automatically track physical activity, sleep, and more.
- Personalize your experience. People have unique wellness goals and the app allows individuals to focus on what is important to them.
- Build community. Individuals can connect with friends, family, and coworkers to give and receive encouragement and support.
- Earn rewards. Employees can earn points for the healthy activities they do. These points turn into rewards that can be spent on gift cards or wellness items.
Sign up today at https://join.virginpulse.com/VU/ or calling 888-671-9395.
If you are having any issues with registration, have reward inquiries, are locked out of your account, connection/troubleshooting issues, you can contact Virgin Pulse at 888-671-9365. Representatives are available 8 a.m. – 9 p.m. EST, Monday to Friday, except public holidays. You can also email Virgin Pulse at support@virginpulse.com. There is also an on-platform chat feature with representatives available 2 a.m. – 9 p.m. EST, Monday to Friday, except public holidays.
Check out this informational video on Virgin Pulse
Find answers to the most asked questions about Virgin Pulse
Virgin Pulse
To enroll, visit https://join.virginpulse.com/VU
Pulse Cash can be earned by members when reaching a level/completing an action reward in Virgin Pulse. Pulse Cash can be redeemed in the Virgin Pulse store found on the platform. Within the Virgin Pulse store, members can purchase a wide range of health and wellness products. Members can also transfer their Pulse Cash to a gift card. The gift cards are like cash and individuals can spend the dollars anyway they choose. Members can also donate their Pulse Cash to a charity.
You are able to earn Pulse Cash rewards quarterly.
All benefits-eligible Vanderbilt employees are eligible for Pulse Cash rewards regardless if you have benefits through Vanderbilt.
Yes, you can invite up to 10 friends and family to participate, but they will not be eligible to receive Pulse Cash rewards.
You do not have to put an app on your phone to qualify for benefits. There is a desktop version available so the app is not required.
If you elect to download and utilize the app, all information is inputted by you so you can choose what is inputted and connected. You have the ability to connect devices, such as an Apple watch, but it is not required to use the app.
Vanderbilt University does not receive any individual data from Virgin Pulse. Any information received from Virgin Pulse is de-identified and aggregated. Virgin Pulse met all requirements as reviewed by the VU cybersecurity team.
Virgin Pulse offers 15 language options.
If you are having any issues with registration, have reward inquiries, are locked out of your account, connection/troubleshooting issues, you can contact Virgin Pulse at 888-671-9365. Representatives are available 8 a.m. – 9 p.m. EST, Monday to Friday, except public holidays. You can also email Virgin Pulse at support@virginpulse.com. There is also an on-platform chat feature with representatives available 2 a.m. – 9 p.m. EST, Monday to Friday, except public holidays.
Please visit the following site for Fitbit troubleshooting tips:
Wellness Programs for Students
For information on student wellness support programs, please visit the Student Care Network site.