OneVU Training & FAQs

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OneVU Training Videos and Guides

General OneVU FAQs

  • What is Okta?

    Okta is a platform that securely connects faculty, staff and students to the applications and tools they need through a single sign-on. 

  • How do I sign into OneVU powered by Okta?

    Access your organization’s OneVU powered by Okta sign-in URL OneVU. 

  • Does OneVU work on my mobile device?

    You can access OneVU from your mobile device by navigating to your OneVU.vanderbilt.edu from your browser. You can launch most applications directly from the mobile dashboard. Apps that rely on the Okta plugin, specifically apps where you have manually set a password, will require you to copy the password from the dashboard and paste it into the sign-in page. You can’t launch apps configured with an admin-defined password from mobile devices.  

  • Whom do I contact if I have issues with my OneVU account?

    If you have any issues, contact VUIT to submit a support request at help.it.vanderbilt.edu call 615 343-9999 for further assistance. 

  • What is the Okta plugin?

    The Okta plugin is a browser application that you can install and use with your web browser. These plugins are sometimes called Browser Extensions (Chrome and Safari) or Add-Ons (Mozilla Firefox). Click the link below to install the plugin for your preferred browser. 

    Okta Plugin for Chrome 

    Okta Plugin for Edge 

    Okta Plugin for Firefox 

    Okta Plugin for Safari 

  • Do I have to use the Okta plugin?

    VUIT recommends using the Okta plugin because it can help you access your apps faster than through the web Dashboard. The Okta plugin can autofill usernames and passwords for apps where the admin has configured a username or password for you.

  • Why am I still signed in to a few apps but logged out of OneVU?

    OneVU doesn’t automatically sign you out of your applications when you sign out of your OneVU session. Each app has its session lifetime, and you can manually sign out of the app after completing your task.

  • I am a VUMC user—how do I log into OneVU powered by Okta?

    If you’re a Vanderbilt University Medical Center (VUMC) user accessing a Vanderbilt University application through OneVU, you should log in using your VUMC email address (e.g., firstname.lastname@vumc.org). 

    Once you enter your VUMC email, you’ll be directed to the appropriate login experience based on your account. Just follow the on-screen prompts to complete authentication. 

OneVU Dashboard FAQs

  • Can I customize my OneVU Dashboard?

    You can customize your OneVU Dashboard by adding sections, changing between list and grid view, and sorting apps. 

  • How do I add a section to my OneVU Dashboard?

    To create a section, click Add section (+) in the left sidebar and enter a name for your new section. For example, Personal apps.

    You can add a maximum of five sections. Your admin can also create sections. If you can't add or remove sections, your admin may have customized the dashboard.

    When there are five sections on your dashboard that either you or your admin added, the Add section
    (+)     menu item no longer appears on the menu. To add sections again, remove all apps from a section that you no longer need, and then click Remove section. Add section (+) reappears on the menu. 

  • How do I change the order of my apps?

    Click and hold an app icon, then drag and drop the app to the location of your choice. You can also move applications to another section. 

    You can't drag and drop apps from the Recently Used section. 

  • How do I find apps?

    If you can't remember where a specific app is located, use the Search your apps field to access the app directly. You can find newly assigned apps at the top of the app catalog of your apps dashboard. 

  • How do I find recently used apps?

    You can easily find your recently used apps in a separate section. There's also a Recently Used tab in the Okta plugin.

    The Recently Used section appears only when you have 13 or more apps on your apps dashboard. This section displays up to six apps that you've recently accessed. 

  • How do I sort apps?

    You can sort apps on your apps dashboard to fit your preference. You can sort every app section, order your apps alphabetically or in an alphabetically descending order, or by the order apps were added to the dashboard. You can't sort apps in the Recently Used section. 

Multi-Factor Authentication- Okta Verify & DUO

  • What is Multi-Factor Authentication?

    Multi-factor authentication (MFA) is a security practice that requires more than one authentication method from different categories of credentials to verify a user’s identity. The factor in MFA refers to the process of verifying your identity. The most basic type of factor is your password.  

    For example, when using MFA, you may sign in to an application/system using your password (what you know) and then using a separate six-digit number that is sent to your phone (what you have).    

  • What are the benefits of MFA?

    MFA adds an extra layer of security to your account. If hackers access a user’s credentials, they still require access to the user’s phone, Okta Verify app, or security key before hackers can access university data.  

  • Should I uninstall DUO?

    No, you should keep DUO as an MFA option until the transition to OneVU and Okta Verify is complete later in 2025.

  • What is Okta Verify? 

    Okta Verify is an MFA app developed by Okta that protects your data, ensuring that only you can access your app accounts. You can install Okta Verify on mobile and desktop devices.   

    You can use Okta Verify to confirm your identity using a push notification sent to your iOS or Android mobile device.  

    For more information about Okta Verify, refer to the OneVU site.  

  • Which MFA factors does Okta Verify support?

    Okta Verify supports many factors, such as passwords, security questions, login codes sent using mobile apps, third-party factors, and biometrics.

    Refer to the     Okta MFA Factors section for a detailed list of supported factors. 

  • When I’m on the VPN (Virtual Private Network), why does my location not match in Okta Verify?

    When you connect through a Virtual Private Network (VPN), your internet traffic is routed through a remote server—often in a different city, state, or even country.  
     
    As a result, Okta Verify may detect the location of the VPN server instead of your actual physical location. 
     

    This behavior is completely normal and expected. Okta uses location as one of many factors in its security checks.  
     
    If something looks unusual—like a login from a location far from your usual pattern—you may be asked to complete additional verification steps. 
     

    No need to worry! Just follow the on-screen prompts to verify your identity. It’s all part of Okta’s enhanced approach to keeping your account safe and secure. 

  • How can I download the Okta Verify app?

    Refer to the Okta Onboarding video for information on downloading, installing, and using Okta Verify apps for different devices.   

  • How can I set up and register my MFA?

    When you access your Okta Dashboard or a specific app protected by Okta Verfiy, that requires MFA, OneVU Dashboard prompts you to enroll in MFA.   

    After you enroll in MFA, you might have an option to enroll in another security method. VUIT recommends enrolling in an optional factor, if available. 

  • Can users register two devices for MFA?

    Yes, you may register multiple Okta Verify devices, multiple security keys, and biometrics for MFA.  

  • What does the keep me signed in checkbox do?

    If you select Keep me signed in before you enter your credentials, you will see fewer authentication prompts the next time you sign in. This allows you skip extra verification, or you may not be required to re-authenticate.   

     Note: Do not select Keep me signed in on shared or personal computers.   

  • How do I reset my Okta Verify MFA?

    Perform the following to reset your factor:  

    1. Sign in to your OneVU account using your username and if required password.   
    1. If prompted, add your second factor for authentication.  
    1. Once you’re logged in, select your name > Settings.   
    1. Select Remove for the factor you want to reset.  
    1. For security, you may be prompted to provide your password, second factor, or both.   
    1. Select the factor you want to reset.  
  • How do you troubleshoot when your phone freezes on the Enrolling Your Device screen? 

    If you get stuck in a loop when attempting to register using SMS, Email, or QR code and do not get any code or push notifications, your device is not enrolled correctly.

    You must reset the MFA from your account, uninstall     Okta Verify on the device, install it again, and then set up the MFA.