Brightspace Support

What kinds of devices are compatible with Respondus LockDown Browser?

PCs, Macs, and Chromebooks are all compatible with the use of Respondus LockDown browser.

iPads (but not Android or Chrome OS tablets) may also be compatible with the use of Respondus LockDown browser, depending on whether the instructor has opted to allow their usage for a particular quiz.

Please do not use the Pulse app or mobile browsers to take a quiz requiring Respondus LockDown Browser.

Support Hours over Winter Break

The Brightspace Support team will be out of office Saturday, December 21st through Wednesday, January 1st for Winter Break. All requests received during this time will be addressed when we return to work on Thursday, January 2nd. In the meantime, we encourage you to utilize our On-Demand Resources or Frequently Asked Questions.

Brightspace Frequently Asked Questions

Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.

New Support Schedule

The Brightspace Support team has updated our support schedule. We are available for support between 9AM and 5PM Monday through Friday. Any emails received after 5PM will be addressed when the team returns to support at 9AM the following business day. While we’re out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.