Brightspace Support

Planning

Goodbye CaptureSpace Lite, Hello Kaltura Capture

May. 7, 2019—In June 2018, Kaltura released their own video creation tool called Kaltura Capture. At that time, Kaltura also announced that their previous tool called CaptureSpace Lite would be going away in June 2019. Therefore as of June 1st, 2019, CaptureSpace Lite will no longer be available in the Brightspace Kaltura experience. If you were a...

The Center for Teaching’s New Role with Blackboard

Dec. 17, 2014—by Derek Bruff, Director, Vanderbilt Center for Teaching The Center for Teaching is taking on a significant new role in the educational technology landscape at Vanderbilt. Starting this spring, the CFT will coordinate and provide technical and pedagogical support for Blackboard, Vanderbilt’s course management system, known locally as OAK. Also, in conjunction with Vice Provost...

Brightspace Support Availability Over Thanksgiving Break

The Educational Technology team will be out of office Wednesday, November 27th through Sunday, December 1st for the Thanksgiving holiday. All requests received during this time will be addressed when we return to work on Monday, December 2nd. In the meantime, we encourage you to utilize our On-Demand Resources or Frequently Asked Questions.

Brightspace Frequently Asked Questions

Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.

New Support Schedule

The Brightspace Support team has updated our support schedule. We are available for support between 9AM and 5PM Monday through Friday. Any emails received after 5PM will be addressed when the team returns to support at 9AM the following business day. While we’re out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.