Brightspace Support

Phone

The Vanderbilt Brightspace hotline is 615-322-0200. If you are unable to reach us via phone, please leave a voicemail and someone from our team will call or email you back. You are also encouraged to contact us by email, if phone support is busy.

Our team is available for phone calls Monday through Friday 9 AM to 5 PM. Outside of those hours, please contact us by email brightspace@vanderbilt.edu.

The EdTech Team is not available on Staff Holidays. For a list of Vanderbilt Staff Holidays, click here.

Support Hours over Winter Break

The Brightspace Support team will be out of office Saturday, December 21st through Wednesday, January 1st for Winter Break. All requests received during this time will be addressed when we return to work on Thursday, January 2nd. In the meantime, we encourage you to utilize our On-Demand Resources or Frequently Asked Questions.

Brightspace Frequently Asked Questions

Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.

New Support Schedule

The Brightspace Support team has updated our support schedule. We are available for support between 9AM and 5PM Monday through Friday. Any emails received after 5PM will be addressed when the team returns to support at 9AM the following business day. While we’re out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.