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Brightspace Support

Brightspace Support

Support

Vanderbilt instructors have a number of options for seeking support for educational technology tools at the Institute for the Advancement of Higher Education (AdvancED).

The EdTech Team is not available on Staff Holidays. For a list of Vanderbilt Staff Holidays, click here.

Fall 2024 Support

  • Monday – Friday: 9 AM – 5 PM

Read the sections below for specifics on what type of support is offered during certain times of the day.

Email Support

Vanderbilt Instructors are encouraged to email their questions about Brightspace to brightspace@vanderbilt.edu. The EdTech Team at AdvancED will respond to inquiries — normally within one hour — per the following schedule:

  • Monday – Friday: 9 AM – 5 PM

All other emails received after 5 PM will be addressed when our team returns to support at 9 AM the following business day. Please feel free to reach out to us with any questions at brightspace@vanderbilt.edu.

Phone

Users can speak with one of our instructional technologists by calling during our phone support hours. If we are not available when you call, you can leave a voicemail for the EdTech Team at AdvancED, and we will return your call. Our Vanderbilt University Brightspace hotline is 615-322-0200.

  • Monday – Friday: 9 AM – 5 PM
Zoom Consults

Instructors are encouraged to contact us via email at brightspace@vanderbilt.edu to schedule an individual remote consultation via Zoom with a member of the EdTech team. We appreciate scheduling at least 24 hours in advance.

On-Demand Resources

A growing collection of on-demand Brightspace resources can be accessed 24/7 on the Brightspace website through the On-Demand Resources page.  Text and video walkthroughs are available to help instructors with a number of frequently asked questions.

Workshops

Occasionally during the year, AdvancED staff will run Brightspace workshops for instructors interested in learning how to use Brightspace tools effectively and efficiently. See our Workshops page for the current schedule.

AdvancED staff are also available to facilitate Brightspace workshops on topics both general and specific for departments, programs, and schools, upon request. Email brightspace@vanderbilt.edu to initiate a request.

The Support Team

By shifting Brightspace and Instructional Technology Support to a more centralized model, with multiple Brightspace specialists housed at AdvancED, Vanderbilt instructors will receive more robust assistance in using the course management system efficiently and effectively.

We look forward to providing pedagogical and technical support to Brightspace users in the Vanderbilt community.