Brightspace Support

UPDATE: OAK Updates Scheduled for Tonight (Friday) at 8:00 PM

Posted by Vanderbilt on Friday, January 7, 2011 in Maintenance.

Greetings:

Course enrollment updates will begin to reappear tonight at 8:00 PM and may take an hour to process. During this time, OAK Support Staff will be monitoring the situation. Please visit the main OAK website at www.vanderbilt.edu/oak, or Announcements within OAK, for updates.

We apologize for the inconvenience-
OAK Support Staff

Tags: maintenance

July 4th Holiday

The EdTech Team will be out of office Thursday, July 4th. We will address requests received when we return the following day. In the meantime, we encourage you to utilize our On-Demand Resources.

New Brightspace Support Schedule

The Brightspace Support team has updated our support schedule. We are available for support between 7AM and 11PM Monday through Friday. From 5PM to 11PM on weekdays, users should anticipate receiving support for urgent requests only. Urgent requests may include, but are not limited to the following:

Requests related to submissions due before 9AM the following business day
Requests regarding courses held before 9AM the following business day
Major outages

All other emails will be addressed when the team returns to normal support at 7AM the following business day. While we’re out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.