Brightspace Support

OAK Currently Unavailable

Posted by Vanderbilt on Sunday, December 25, 2011 in Alerts.

OAK is currently down due to an issue with MIS support systems. MIS estimates that the service will be available around noon today. This was unrelated to the upgrade. We apologize for the inconvenience. –OAK Support Staff

July 4th Holiday

The EdTech Team will be out of office Thursday, July 4th. We will address requests received when we return the following day. In the meantime, we encourage you to utilize our On-Demand Resources.

New Brightspace Support Schedule

The Brightspace Support team has updated our support schedule. We are available for support between 7AM and 11PM Monday through Friday. From 5PM to 11PM on weekdays, users should anticipate receiving support for urgent requests only. Urgent requests may include, but are not limited to the following:

Requests related to submissions due before 9AM the following business day
Requests regarding courses held before 9AM the following business day
Major outages

All other emails will be addressed when the team returns to normal support at 7AM the following business day. While we’re out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.