Brightspace Support

Troubleshooting the Brightspace Quizzes tool or the Respondus Lockdown Browser – Trending Topic (April 2020)

Posted by Stacey Johnson on Thursday, April 23, 2020 in Uncategorized.

If you are using the Quizzes tool in Brightspace to conduct some end-of-semester assessment in your course, the CFT is here to help. And now, thanks to Lead Instructional Technologist Paige Snay with input from the rest of the support team, our ever-growing On-Demand Resources page also features a troubleshooting guide that you can use to navigate common questions. Check out the new FAQ for Brightspace Quizzes here to plan for the types of scenarios you might run into on future quizzes or to find solutions to issues that come up mid-quiz.

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Support Hours over Winter Break

The Brightspace Support team will be out of office Saturday, December 21st through Wednesday, January 1st for Winter Break. All requests received during this time will be addressed when we return to work on Thursday, January 2nd. In the meantime, we encourage you to utilize our On-Demand Resources or Frequently Asked Questions.

Brightspace Frequently Asked Questions

Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.

New Support Schedule

The Brightspace Support team has updated our support schedule. We are available for support between 9AM and 5PM Monday through Friday. Any emails received after 5PM will be addressed when the team returns to support at 9AM the following business day. While we’re out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.