Brightspace Support

OAK Maintenance Complete

Posted by Vanderbilt on Sunday, December 4, 2011 in Announcements, Maintenance.

The maintenance to the OAK databases is complete. OAK was unavailable this morning beginning at 6:00 AM and was restored at 10:00 AM as previously announced. Though we like to have our servers up 24/7, there are times when we need to take them down to perform regular maintenance. Please visit the main OAK website for maintenance updates, OAK availability, and regularly scheduled maintenance dates. We apologize for the inconvenience. -OAK Support Team

Support Hours over Winter Break

The Brightspace Support team will be out of office Saturday, December 21st through Wednesday, January 1st for Winter Break. All requests received during this time will be addressed when we return to work on Thursday, January 2nd. In the meantime, we encourage you to utilize our On-Demand Resources or Frequently Asked Questions.

Brightspace Frequently Asked Questions

Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.

New Support Schedule

The Brightspace Support team has updated our support schedule. We are available for support between 9AM and 5PM Monday through Friday. Any emails received after 5PM will be addressed when the team returns to support at 9AM the following business day. While we’re out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.