Brightspace Support

Unscheduled Downtime Sunday, Dec 4, 6AM – 10AM

Posted by Vanderbilt on Monday, November 28, 2011 in Alerts, Maintenance.

In order to avoid being unavailable during finals, OAK will be down Sunday, December 4 from 6AM to 10AM for regular maintenance to the databases. Though we like to have our servers up 24/7, there are times when we need to take them down to perform regular maintenance. Please visit the main OAK website for maintenance updates, OAK availability, and regularly scheduled maintenance dates.

Brightspace Support Availability Over Thanksgiving Break

The Educational Technology team will be out of office Wednesday, November 27th through Sunday, December 1st for the Thanksgiving holiday. All requests received during this time will be addressed when we return to work on Monday, December 2nd. In the meantime, we encourage you to utilize our On-Demand Resources or Frequently Asked Questions.

Brightspace Frequently Asked Questions

Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.

New Support Schedule

The Brightspace Support team has updated our support schedule. We are available for support between 9AM and 5PM Monday through Friday. Any emails received after 5PM will be addressed when the team returns to support at 9AM the following business day. While we’re out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.