Brightspace Support

Unscheduled OAK Outage Saturday, 04/23/11 at 6AM

Posted by Vanderbilt on Friday, April 22, 2011 in Outage.

This afternoon, OAK Support noticed that there was a problem with the process that takes the enrollments in YES and updates them in OAK. The issue causes enrollment changes for Spring 2011 and Summer 2011 to not be processed. In order to correct this, OAK needs to be “down” for approximately 30 minutes.

OAK will be down Saturday, April 23, beginning at 6:00 AM. Please visit the main OAK website for OAK availability updates.

We apologize for the inconvenience-
OAK Support Staff

Tags: outage

Brightspace Support Availability Over Thanksgiving Break

The Educational Technology team will be out of office Wednesday, November 27th through Sunday, December 1st for the Thanksgiving holiday. All requests received during this time will be addressed when we return to work on Monday, December 2nd. In the meantime, we encourage you to utilize our On-Demand Resources or Frequently Asked Questions.

Brightspace Frequently Asked Questions

Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.

New Support Schedule

The Brightspace Support team has updated our support schedule. We are available for support between 9AM and 5PM Monday through Friday. Any emails received after 5PM will be addressed when the team returns to support at 9AM the following business day. While we’re out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.