Brightspace Support

OAK NOW AVAILABLE!

Posted by Vanderbilt on Sunday, July 25, 2010 in Maintenance.

OAK Support completed the upgrade early and is now available to users. However, the Collaboration Tools (chat and white board) are not working properly and OAK Support will address that issue first thing tomorrow morning. If you need urgent help, please contact oak@vanderbilt.edu. To learn more about the upgrade, download the help guide from www.vanderbilt.edu/oak/training.php.

Tags: maintenance

Support Hours over Winter Break

The Brightspace Support team will be out of office Saturday, December 21st through Wednesday, January 1st for Winter Break. All requests received during this time will be addressed when we return to work on Thursday, January 2nd. In the meantime, we encourage you to utilize our On-Demand Resources or Frequently Asked Questions.

Brightspace Frequently Asked Questions

Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.

New Support Schedule

The Brightspace Support team has updated our support schedule. We are available for support between 9AM and 5PM Monday through Friday. Any emails received after 5PM will be addressed when the team returns to support at 9AM the following business day. While we’re out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.