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Help with OAK

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Important Dates

Sunday, May 18:
6AM - 10AM Regularly scheduled maintenance

Tuesday, May 27:
1AM - 3AM Maintenance outage for the underlying storage system

Sunday, July 20:
6AM - 10AM Regularly scheduled maintenance

Getting help locally.

Each school provides OAK Support for their members. A list is provided below, or you can send a quick note to your support provider by using the Help Mail Form.

Who to Contact

College of Arts & Science

General Support Requests:
  John Kilbourne, (615) 343-6581

Foreign Languages: 
  Felekech Tigabu, (615) 322-2818

Blair School of Music

  Michael Hime, (615) 343-3166
  Sara Manus, (615) 322-8686 

Divinity School

  Jimmy Byrd, (615) 343-3976

School of Engineering

  Andy Richter, (615) 343-4518
  David Linn, (615) 343-6164

Law School

  Law IT Team: Law Tech Help Request , (615) 343-4059

School of Medicine

  OEIT OAK Support

School of Nursing

  VUSN OAK Support: VUSN OAK Support Website

Owen Graduate School of Management

  Owen IT: HelpDesk Request, (615) 322-2034

Peabody College

  Michael Gaines, (615) 322-2480
(First contact the local support provider assigned to your department.)

(No School Affiliation)

  General OAK Support:

Sunday, May 18 and Tuesday, May 27

05.14.14    OAK will be unavailable from 6:00 AM to 10:00 AM on Sunday, May 18, 2014, while patches and updates are applied to the underlying database systems.

OAK will also be unavailable between 1:00 AM and 3:00 AM on Tuesday, May 27, 2014, while the Isilon storage system upon which OAK relies is being upgraded.

We apologize for the short notice and the inconvenience - OAK Support

Note about Regularly Scheduled Maintenance:
    Though we like to have our servers up 24/7, there are times when we need to take them down to perform regular maintenance. Please note that we will reserve the third Sunday morning of each month to perform these tasks. OAK may be down between the hours of 6:00 AM and 10:00 AM the THIRD Sunday of each month. If we need to be down longer (or not at all), we will provide 2-3 week notice that will be posted on the main OAK website.
    Please know that there may be times that we need to take the server down immediately in emergency situations. Information about such downtime can always be found on the main OAK website.

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